faq
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I don't want to measure my spa and I just want to follow the template you have on your website. If it doesn't fit, can I return it?
Over the years manufacturers have modified certain models where their published dimensions might vary slightly from year to year. For this reason, we advise our customers to double check measurements... -
Is shipping really free?
At HotTubCovers, not only do we have the best prices around but we also offer free shipping on every single order in the United States. When it comes to oversized... -
I have a Baja spa and it has a cut out in the front for the control panel, is that something you can account for when making the top?
Yes, we just need the length, width and the height of the cut-out. -
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I have a custom size / inground spa, are you able to make a cover for me?
Yes! We’ve made thousands of custom covers ranging from large in ground hotel resort spas to 20’ swim spas. Our design and engineering team will produce a custom CAD drawing... -
What kind of foam insulation do you use?
We use the highest quality Expanded Polystyrene (EPS) / Closed Cell Foam. -
How long will it take to receive my hot tub cover?
HotTubCovers.com makes every spa cover to order. Production time is an estimated 6-8 weeks. Depending on where you live shipping will take 5-7 business days. -
How important is my hot tub cover for energy savings?
Many people make the mistake of replacing their spa cover years after it should be done- when it is literally falling apart. Once a spa cover begins absorbing water in... -
My tub has speakers / TV / custom cover lifter, are you able to help?
Absolutely! Because we make every spa cover to order, we literally can implement any custom design including speaker hoods, TV hoods, custom cuts, and lifter plates. Our design and engineering... -
What is the R Value?
The R Value of a cover measures its ability to retain heat. HotTubCovers.com utilizes the highest R value rated insulation in the market place. Because R28, R30, etc. means very... -
What is the quality of the vinyl used and does it have any type of UV protection?
We use 30 oz Marine Grade Vinyl and it has 1500 hrs UV protection. -
Do you install metal plates inside the foam core to mate with my current cover lifter?
Yes, we can install lift plates at $45 for a set of 4 plates that measures 10"x 2".