Return Policy
- All returns must be made within 30 days after the product shipment date.
- All returned products must be unused (e.g., unassembled, washed, damaged, or altered)
- All returned products must be in original condition and packaging. Thus, it must be returned in accordance with the instructions received upon contacting the customer service at support@hottubcovers.com.
- All authorized returns must have the Return Authorization Number, as returns without it will not be accepted.
- Customers are solely responsible for the cost of shipping of the returned item.
-
All approved returns are subject to a 30% restocking fee. This fee will be deducted from the refund amount and covers the costs associated with processing, handling, and restocking the returned product. The restocking fee applies to eligible returns and does not include any applicable shipping or return shipping charges.
-
Unauthorized returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit in our sole discretion.
- Authorized returns will be refunded or credited to your account minus the original shipping charges and a restocking fee. All custom made Hot Tub Covers that shipped directly from our factory are non-refundable.