Terms and Conditions
Our goal is to manufacture the hot tub cover for every customer using the best materials available and with utmost care, all in accordance with the supplied specifications. A long-lasting hot tub cover that is not only durable but also efficient.
We custom-made all of our hot tub covers according to the supplied specifications. Any covers that shipped straight from the factory cannot be returned. Before you place the order, make sure to double-check the measurements. Please remember that all covers are custom made to your specifications and take 4-7 weeks in production before shipping.
Orders are sent to production in 48-72 hours. If you want to change any specification of your order, please contact us immediately at support@hottubcovers.com or give us a call at 888-700-1198. We can no longer change the specifications once the materials have been cut.
We ship to every continental of the US only. Our restrictions are in an Island, mountain and beyond point area. Shipping time is usually 3-5 business days but that will depend on the carriers.
Please review and ensure that you have entered the correct shipping address. Once the cover ships, there will be a reconsignment fee to change the address.
We warrant our insulating covers to the original end user, to be free from defects in material and workmanship, under normal usage, for a period of 1-5 years depending on the model from the date of delivery to the original end user. Such warranty does not cover damages caused by animals, fire, vandalism, excessive chemicals, improper installation and strain, abuse or abrasion, acts of God or use for purposes other than that for which the cover was designed. Ordinary wear and tear, delimitation and seam splitting due to improper handling are not considered to be a defect in workmanship or material.
Warranty of foam cores is void if any holes have been found to puncture or penetrate either the outer covering or inner seal. HotTubCovers.com shall not be liable for any incidental or consequential damages.
Any wrong dimensions are not HotTubCovers' responsibility.